Milo is a free digital prescription wallet that gives you control of your own electronic prescriptions and helps you save money at the pharmacy.
Normally your doctor sends all of your prescriptions to the same pharmacy you once chose, even when there is a much better price at another pharmacy. Now Milo lets you steer each prescription to the pharmacy with the lowest price or that is closest to where you happen to be. And Milo shows you up-to-date prices on a map of any place in the USA.
Use Milo to control your own prescriptions. It's easy:
First, tell your provider that Milo is your new pharmacy. Here are our details:
Milo 105 Stevens Ave
Mount Vernon NY 10550
We are listed as a retail pharmacy in all electronic prescription systems for all US doctors. You may use Milo anywhere in the USA.
We receive e-prescriptions shortly after healthcare providers send them to us; please contact us if your prescription has not appeared in your account.
Your provider may also send us a prescription by phone or fax. Our pharmacists are available by phone Monday through Friday, 10:00 am to 6:00 pm Eastern Time. Calls placed on weekends or after business hours will be returned on the next business day.
You or your provider can also mail a paper prescription to us. When we receive it, we will enter it into your account and notify you by email.
Note that at this time Milo cannot handle prescriptions for controlled substances (e.g. Adderall, Ambien, Ativan, codeine, Demerol, Dexedrine, Dilaudid, fentanyl, Lunesta, methadone, morphine, OxyContin, Percocet, Ritalin, testosterone, Valium, Vicodin, Xanax, and others).
Yes. Send us your paper prescriptions to:
Milo 105 Stevens Ave
Mount Vernon NY 10550
You may mail a prescription to us from anywhere in the US. When we receive it, we will enter it into your account and notify you by email. Allow 3 to 7 days of postal and processing time.
Note that at this time Milo cannot handle prescriptions for controlled substances (e.g. Adderall, Ambien, Ativan, codeine, Demerol, Dexedrine, Dilaudid, fentanyl, Lunesta, Methadone, Morphine, OxyContin, Percocet, Ritalin, Testosterone, Valium, Vicodin, Xanax, and others).
Yes. When you use the "Add Your Prescription" feature in the Milo app, we will attempt to obtain your prescription for you. We will notify you by email after we speak with your provider.
Yes. When you use the "Add Your Prescription" feature in the Milo app or on our website, we will attempt to retrieve your prescription for you. We will notify you by email after we speak with the pharmacy.
When patients fax a prescription, they're making a copy while maintaining possession of the original. Because the copy and the original could both be filled at separate pharmacies, most states don't allow patients to fax a prescription themselves. Because we serve patients in all 50 states, we don't accept faxes directly from patients. Your doctor may send us a prescription by fax or phone:
Yes, with permission. Right now, each person using Milo must use a unique login and email address (phone numbers may be shared). We plan to build more functions for sharing prescription management with family members and other caregivers.
Because we serve patients throughout the USA, we must comply with the laws and regulations of all 50 states and the District of Columbia, as well as the Drug Enforcement Administration (DEA). Taken together, these laws make it functionally impossible for Milo to manage controlled substance prescriptions.
Common controlled substances in the USA include Adderall, Ambien, Ativan, codeine, Demerol, Dexedrine, Dilaudid, fentanyl, Lunesta, methadone, morphine, OxyContin, Percocet, Ritalin, testosterone, Valium, Vicodin, and Xanax. For more information, click here: https://www.deadiversion.usdoj.gov/schedules/
If you or your provider send a prescription for controlled substances to Milo, we will work with you and/or your provider to legally transfer the prescription to a pharmacy that can handle controlled substance prescriptions. Please email us or call 855-MEDSBYME for help.
Almost all of them!
Orders through Milo are accepted by over 98% of US pharmacies. If you see a pharmacy on the map, you may order from that pharmacy. If your preferred pharmacy does not appear on the map, contact us and we'll try to get your prescription there (and hopefully add them to our system, too).
About 1% of US pharmacies do not accept our Discount Card. Those pharmacies will not appear on our app (because we don't know the prices at those pharmacies). If you wish to send your prescription to a pharmacy that is not on our app, contact us and we will make sure that you can fill the prescriptions.
As quickly as the dispensing pharmacy you choose can prepare it for you. It takes less than 2 minutes from your placing the order on Milo for the pharmacy to receive the prescription (if they are open at the time). Then it should take them their normal amount of time to prepare your medication order. If you'd like to check the status of your prescription, you can call the pharmacy by clicking on the pharmacy phone number on the Order History page. If the pharmacy says they did not receive a prescription that you ordered from them on Milo, please contact us for help.
You'll pay for your prescription when you go to pick it up. Please have your Milo Discount Card ready in case the pharmacy has failed to apply the discount. You can find the virtual Discount Card on the Order History page.
If you click the "Cancel" button for a prescription through My Prescriptions or Order History, we will contact the pharmacy to attempt to return your prescription refill back into your account. In some circumstances we will not be able to credit your account with another refill.
Once you order medication at a pharmacy, you might not need to show anything at all. Simply show up, show the Milo Discount Card on the app, and pick up your medication. If the pharmacy says they did not receive a prescription that you ordered from them on Milo, please contact us for help.
If the pharmacy tries to charge you more than the Milo price, please show the pharmacy your Milo Discount Card (you will find this with your prescription in the “Prescriptions” or “Order History” section of the app).
When you show the Milo Discount Card to your pharmacist, they will enter the information into their system and charge you the Milo price. Sometimes the pharmacist may even charge you a lower price than we’ve displayed in the Milo app. But the price should never be higher.
Ask them to check their fax machine—our transfer authorizations go to the pharmacy by fax.
If they still can't find it, we'll make sure to help. You have some options:
If the pharmacy tries to charge you more than the Milo price, please show the pharmacy your Milo discount card (you will find this with your prescription in the "My Prescriptions" section of the app). If they still try to charge you more than the Milo price (even if they give you a reason, such as "You haven't met your deductible"), please do the following:
If the pharmacy is really trying to make you pay more than the Milo price, please call 855-MEDSBYME so we can talk with the pharmacy staff.
The price at the register may be lower than the price on Milo. If so, great! If the pharmacy tries to charge you more than the Milo price (even if they give you a reason, such as "You haven't met your deductible"), call us at 855-MEDSBYME so we can talk with the pharmacy staff.
We expect that all US pharmacies will be able to accept prescriptions ordered through us. Ask them to call us at 855-MEDSBYME—hopefully we can straighten out the issue.
If that doesn't work, contact us by contact us or phone so we can make sure that you can fill the prescriptions you need.
You don’t have to use your insurance. It's completely up to you whether you want to use Milo or your insurance to pay for your prescriptions. Your price with insurance might be less than the Milo price. If so, great!
But if your price with insurance is more than the Milo price, show your Milo Discount Card to the pharmacist to receive the lower price. (Sometimes our prices are lower than the insurance co-pay.) If you have one, consider using your FSA or HSA card to pay.
In some cases, it may make sense to pay the higher price with insurance, if doing so helps you spend your deductible and you know that you’ll come out ahead with the insurance benefit for the rest of the plan year. Note that some insurance plans allow you to count toward your deductible any prescription purchases made without using insurance. So save your receipts; you might need to send them to your insurance company to request credit toward your deductible.
Yes. The Milo price is available to everyone.
Yes! This is one of the benefits of Milo. You may order your prescription from any pharmacy, then order each refill from any other pharmacy.
There are a few restrictions from laws/rules and insurance regulations, but, in general, Milo will give you as much freedom as we can to send each refill anywhere you want in the USA.
Each time you use Milo to order a prescription from a pharmacy, we send one refill to the dispensing pharmacy. The other refills remain in your Milo account so you can continue to fully control your prescription and send your next refill wherever you choose.
The dispensing pharmacy receives only one authorization to fill your prescription, so the bottle you receive from them says you have no refills at that pharmacy. However, you might still have refills at Milo for you to use. Those refills appear in your Milo account and not in your account with the dispensing pharmacy.
Yes, you can use Milo even if you have insurance! It’s your choice to use one or the other. See the Help section “Picking up at the pharmacy” If a pharmacist tells you you can’t use Milo.
Your price with insurance might be less than the Milo price. If so, great.
If your price with insurance is more than the Milo price, you can save money with Milo. Show your Milo Discount Card to the pharmacist to receive the Milo price.
If you have one, consider using your FSA or HSA card to pay. Save your receipts; you might need to send them to your insurance company to request credit toward your deductible for anything you bought without using insurance, if your plan allows that.
We search relentlessly to find the lowest medication prices possible. Sometimes we do such a good job that the cash price with the Milo Discount Card is lower than your insurance co-pay.
Usually, but not always.
Most private insurance plans give you credit toward meeting your deductible when you send them receipts for medication purchases made without using the insurance. Some insurance plans do not give such credit. Additionally, you can usually use funds in a flexible spending account (FSA) or health savings account (HSA) to cover the Milo price.
With Medicare Part D (also known as Medicare Advantage), the Milo price paid out-of-pocket for a medication covered by a Medicare plan is counted toward your out-of-pocket expenses so long as you submit the necessary paperwork to your insurer.
If your pharmacy offers you a price lower than the Milo price, that's great! We want you to save as much as possible.
Your insurance might also provide the medication to you for a price that's lower than the Milo price.
There are some discount card services that are not connected to Milo. Sometimes they will have a lower price than the Milo price. Please take that lower price! You can use other discount card services even if you're managing your prescriptions on Milo. (Please send us an email at [email protected] to tell us about your experience. This can help us connect more people with the great discount you found.)
Milo connects you with pharmacies that charge lower prices and that provide the discounted Milo price. However, there are more ways to save money on prescriptions.
Milo Discount Card and other discount cards
Check if the Milo price (which is the lowest price of all the discount cards in our system for your prescription at your pharmacy) is the cheapest price you can find. Feel free to check other discount cards and services, too—not every discount service shares their prices with Milo, and you can use them even if you're using the Milo app to manage your prescriptions.
Discount mail-order pharmacies or your insurance company's affiliated pharmacy often have the lowest prices. Milo cannot connect you with those services—you'll need to get your prescription to them without our app—but we plan to connect with them eventually. Often they will have even lower prices with a 90-day supply, but your doctor needs to write that on the prescription.
Generic instead of name brand
When medically reasonable, use generic medication instead of brand name medication. Keep an eye out for new generics; name brand medications eventually go off-patent, and lower price generic alternatives can appear.
Some providers will write a prescription for an expensive medication when a more affordable alternative is adequate. If you inform your doctor that the medication costs too much, your doctor might be able to write you a prescription for a perfectly fine alternative medication. Call or email your doctor's office before you schedule a visit for this--your doctor might be able to prescribe a more affordable alternative without you going in for an additional visit. Sometimes the cheaper medications actually work better than more expensive alternatives.
Double-dose pills cut in half.
Sometimes your doctor can write a prescription for you to receive a double-dose pill, which you cut in half. The price of the double-dose pill is usually less than twice the price of the single-dose pill, leading to savings. The doctor must note this strategy on the prescription.
Cash price vs. your co-pay
A recent survey found that, for more than 20% of prescriptions, the cash price without insurance was LOWER than the co-pay with insurance. Always check the Milo price, even if you have insurance.
Pick up in a foreign country
It's generally illegal to mail prescription medication into the US, but you can usually bring a 90-day personal supply in your luggage when you return home. To do this legally, you will need to obtain a prescription that is valid in the foreign country and fill it at a legitimate pharmacy there. Milo can't help you with this, sorry. Learn about how to legally enter the US with a prescription medication supply here: https://www.fda.gov/consumers/consumer-updates/5-tips-traveling-us-medications
Coupons from the drugmaker
For name brand on-patent medication, sometimes the drug company will provide a coupon. Check the drug company's website for coupons if your name brand medication is expensive.
Need-based financial assistance programs
These can be offered by drug companies and other patient assistance groups. Check with your clinic or hospital's social worker for help navigating this process. Some insurance companies have a social worker who will help you as well.
Technically you don't need a social worker, but often these programs are so difficult to use that the support of a professional social worker is usually essential. The National Council on Aging's Benefits Checkup site (https://benefitscheckup.org) can help you determine if you are likely to qualify for these programs.
Another Medicare part D provider
Once a year the Medicare prescription coverage (Part D) plans can change the co-pays you pay. Check if switching to another provider will save you money. Medicare's tool takes some time to use, but could save you hundreds: https://www.medicare.gov/plan-compare/#/?lang=en&year=2021
For insurance plans, some pharmacies are in-network and have lower co-pays. If you manage all your prescriptions on Milo, you can use this app to send your prescriptions to the pharmacies that are in your network, even when your insurance company changes which pharmacies are in-network for your plan.
There are more strategies, too. Here is an article about how to save even more. Milo hopes to help connect people with better prices for medication in any way we can.
Generally, it is illegal to mail prescription medication into the US. Websites that advertise this are usually breaking US law. Although you might actually receive some pills in the mail if you order through these services, the safety and efficacy of these medications is not protected by the United States Food and Drug Administration (FDA).
You can generally bring in a 90-day personal supply in your luggage when you return home from visiting a foreign country. To do this legally, you will need to obtain a prescription that is valid in the foreign country and fill it at a legitimate pharmacy there. Milo can't help you with this, sorry. Learn about how to legally enter the US with a prescription medication supply here: https://www.fda.gov/consumers/consumer-updates/5-tips-traveling-us-medications
No, using Milo is completely free.
We help you find the lowest price possible. The dispensing pharmacy will still charge you for your medication, but Milo will help you find the lowest price and send your prescription there.
Not in the typical definition. We don’t dispense medications (except by mail order), but we do receive, request and transfer prescriptions on behalf of patients, and we are listed in the electronic prescription systems just like dispensing pharmacies.
Milo is connected to several free discount card services that tell us their price electronically. The Milo price is the lowest price we can find for you, and we show you and the pharmacy that card and its price when you order.
It is not insurance and does not involve your insurance plan. You may use Milo even if you have insurance, and the Milo price might be lower than your co-pay.